Other Frequently Asked Questions
Here's where I answer a few questions about my logo, stamps - in general, mounted, clear, digital and custom, a catalog and credit cards.
WILL THE LOGO(S) BE PART OF MY ACTUAL STAMP?
No, the logo(s) will NOT be part of your stamp. I've used them to help protect my artwork.
They also serve another purpose. I've included stamp sizes on product pages, but without some sort of visual reference it's difficult to tell how big a stamp might actually be.
EACH logo is ALWAYS a 2 inch square.
Two logos together = 2 inches x 4 inches...
On your screen things might look bigger or smaller - it just depends on settings and things beyond my control.
I've ordered before, why do I have to create an account?
I rebuilt my website on an entirely new platform and started completely from scratch. I was not able to transfer any of my previous account information.
If you ordered from me before April 2021 you will need to create a new account.
What type of stamps does Eat Cake Graphics sell?
I press all of my stamps from the highest quality rubber and will roughly trim around each one in your order. Stamps are of regular thickness (not deep etched).
Do stamps come mounted?
Stamps do NOT come with any mounting material.
These are rubber stamps (not clear polymer) and will need cushion or cling mount material in order to stick to wood or acrylic blocks or tools such as a MISTI. I do not provide or sell cushion or cling mount material.
Do you offer clear stamps?
I do not at this time but I won't lie, I have and am considering it. However stamps would have to be sold in sets as opposed to be individually.
Do you offer digital images?
I do not. And in all honesty, do not plan to.
Do you offer custom stamps?
Because of time constraints I do not.
Do you offer gift cards?
Yes, I do. Click here or on the present to the right go to the product page. I have some preset amounts listed (my shopping cart application doesn’t seem allow setting your own amount).
Please note too that everything is done electronically, no actual (physical) gift card will be sent. If your recipient doesn’t receive the email, please as them to check their junk/spam folder.
Do you offer a paper catalog?
I do not anymore.
It really comes down to software. I used Adobe InDesign to create my original catalog, it has become subscription based and is quite PRICEY. If I chose to maintain a paper catalog going forward I would have to learn an entirely new program. I'm just not ready or at this time, willing to do that with my website being much easier to maintain and update.
My order was sent but I haven't received it. What should I do?
- In the United States 🇺🇸... Sometimes orders can say they've been delivered but for whatever reason you didn't get it. I ask (1) check with your local mail carrier/post office or (2) check with your neighbors. Most packages show up in a few days.
- Internationally - I've seen mailing times take 4-6 weeks.
I will not consider an International order lost until 6 weeks have passed from the day USPS (United States Postal Services) accepts it. USPS is usually handing it off to whatever carrier services your country/area. You will need to check with that carrier.
- Did you double-check your address? I cannot be responsible for an address that you've entered incorrectly when you placed the order.
Using Credit Cards
My system will not approve a credit card charge if there is an Address Verification Service (AVS) mismatch meaning the address doesn't match what you have on file with your credit card provider.
It will also reject any cards where the Card Verification Code (CVC), the little numbers on the back of the card don't match what's on file with your card company.
What if I still have questions?
If you can't find the answer anywhere on my website, you can always contact me directly.